Accessibility statement

What we offer

At www.konplott.com we sell jewellery to consumers. You can search and view pieces, add them to your bag, order and pay at the checkout, keep a customer account, view your orders and withdraw from a contract. All you need is a web browser — no app and no additional software.

This statement and all legal texts are available as HTML pages: as text you can enlarge, have read aloud and output in Braille.

How to shop

The route is the same on every page and needs no mouse:

• At the very top there is a skip link, “Skip to content”. It appears as soon as you press Tab and skips the header and menu.
• Add a piece with the “Add to bag” button. The bag is at the top right and states the number of items.
• At the checkout you enter your email address and delivery address. Every field has a visible label, and the fields are marked up so that your browser or password manager can fill them in.
• You pay by card, Apple Pay, Google Pay, PayPal or bank transfer. Card details are entered with our payment service provider — their own statements apply to their accessibility.
• After ordering you receive a confirmation by email, as text.

How we meet the requirements

The benchmarks are §§ 12 and 19 of the German regulation on accessibility requirements (BFSGV) and, as the state of the art, EN 301 549 with the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. On 14 November 2026 we measured the home page, a product page, the bag, the checkout and the sign-in page automatically. The result:

• Every page states its language, has a main heading and a heading structure without skipped levels. Content, navigation and footer are marked up as regions a screen reader can jump to.
• All images tested carry a text alternative; decorative images that add nothing are explicitly marked as decoration and skipped.
• Every input field has a label. The fields for address, email and password are marked up so that they can be filled in automatically.
• Text and controls meet the required colour contrast. We checked every visible piece of text on those five pages; the one place that was too weak we changed the same day. The “PayPal” word mark on the payment button is exempt: logos are not subject to the contrast requirement, and its appearance is prescribed by the payment service provider.
• The shop can be operated with the keyboard. The skip link leads straight to the content.
• Motion stops if your device is set to “reduce motion”.

What is not yet accessible

We also state what we have not yet tested or not yet achieved — a statement that lists only successes helps no one:

• A full pass with a screen reader and by keyboard alone across the whole purchase route is still outstanding. Our measurement was automated; it does not find everything.
• Display at 400 % zoom and in high-contrast settings has not been tested systematically.
• A few small controls — such as the view switches and the cookie settings button — are smaller than 24 × 24 pixels. That is a requirement from WCAG 2.2, beyond the standard currently in force; we are working on it.
• Videos in live shopping have no captions and no audio description.
• Content embedded from other services — maps, or the payment pages of the payment providers — we cannot make accessible ourselves.

Reporting a barrier

If something is in your way, or you need information in another form, write to us at service@konplott.com. We answer as quickly as we can and tell you by when we will change it. If it helps you, we will also give you the information by telephone or send it in another format.

Competent market surveillance authority

If you are not satisfied with our answer, you can turn to the market surveillance authority. It supervises nationwide whether products and services comply with the BFSG and accepts reports from consumers:

• Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen – Anstalt öffentlichen Rechts (MLBF AöR)
• Carl-Miller-Straße 6, 39112 Magdeburg
• Telephone +49 391 289 230 23
• kontakt@mlbf-barrierefrei.de
• https://www.mlbf-barrierefrei.de/